Face to Face Health & Counseling Service
Last year, Face to Face served 3,348 homeless and other at risk youth and young adults ages 11-23 and made over 3,000 more contacts with youth through outreach and health education in the East Metro.
The mission of the agency is: Empowering youth to overcome barriers and strive toward healthy and self-sufficient lives.
Our mission is accomplished by:
-Increasing access for low income youth and families to integrated mental health, medical, health education, and case management services;
-Providing a drop-in resource center, outreach, and a transitional living program for homeless, runaway, and at-risk youth.
Face to Face has developed four major program areas serving teens and young adults:
-Our Adolescent Health Clinic provides general medical, prenatal, reproductive, and preventive care regardless of insurance status or ability to pay.
-Mental Health services include individual and family counseling, outpatient and in-home services, and flexible walk-in services.
-Homeless Youth Programs include SafeZone drop-in resource center for homeless youth in downtown Saint Paul, the scattered site Transitional Living Program, and Outreach. SafeZone is the only drop-in center for youth experiencing homelessness in Ramsey County, providing a wide range of basic needs and supportive services designed to promote stability and self-sufficiency among homeless and unstably housed youth ages 14-21.
-Health Education provides risk reduction education, outreach and counseling at the clinic, SafeZone and community sites.
What new functionality we are looking for
Our website should be for young people as much or more as it is for potential donors, volunteers, supporters and other community members. Our current website is geared more towards the latter audiences. We believe our website needs to be designed to a greater degree with the young people we serve in mind, both in terms of functionality and design. We want it to be a resource for them, a place where they can quickly find real time information about services available. This will be helpful to the youth we serve, and a timesaver for staff who spend time fielding questions over the phone.
Specific functions we would like to include:
Mobile friendly – The majority of the youth we serve, and increasingly other stakeholders as well, access the internet from their phones. Improving mobile accessibility make the information on the website more accessible to all key constituencies, especially youth. It would also make it easier for donors to contribute online.
Search option—Face to Face provides a wide array of services over two sites. Youth need to be able to quickly search by site or service based on their needs to learn what services are available when at which site.
More social media integration/social media feed on the home page—Face to Face serves a social-media savvy demographic. Interactivity with social media is critical to our ability to effectively communicate with youth as well as community supporters and those that don’t know about us yet.
More visible and clear listings of hours, phone #s, addresses—Because we have two locations and a number of different programs with different open hours, we need this basic information to be easier to find and more clear to youth.
Ability to easily update content including uploading video—It is currently very difficult for us to make updates to our website internally, even very minor content edits. A website with a more user-friendly content management system would save significant expense and be easier to keep up to date with more useful and timely content.
Clean, organized menu—Important for all website users to navigate with ease. We think picture links might also ease navigation, especially with youth in mind.
Link to patient portal—As a health clinic that has implemented an electronic health record system, we plan to implement an online patient portal.
How the new functionality will help
A new, “youth-friendlier” website with these features will first and foremost increase the usefulness and attractiveness of the website to young people and allow them to more easily access information about Face to Face that they can use to get help and services.
Face to Face has limited funds for communications and other administrative functions. A website that is easier for us to keep up to date ourselves without outside help will mean more resources for other needs.
The added functionality will also make our website a better tool for informing and communicating with donors and potential donors, volunteers, and other community members. Increasing awareness of the agency in the community and keeping our supporters informed of what is going on at Face to Face is critical to our ability to achieve our mission.
How our organization will use the technology
Who will use the technology
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